This page combines the distance contract terms of the online store www.findoor.lv, the shopping procedure, and the website terms of use. By placing an order and/or using the Website, the User confirms that they have read these Terms and agree to comply with them.
Doors (interior doors, exterior doors and other doors manufactured to size, color, opening direction or other parameters) are a personalized product within the meaning of Cabinet Regulation No. 255, Clause 22.3. The right of withdrawal does not apply to doors.
The Seller does not accept back, does not exchange, and does not refund money for doors of proper quality, except in cases where the Product does not conform to the contract (manufacturing defect) or the Seller has materially breached the contract.
A. DISTANCE CONTRACT
1. Parties and applicable laws
Reg. No. 40203665473
Legal address: Lakstīgalu iela 22, Bauska, Bauska Municipality, LV-3901
Phone: +371 26262005
Email: [email protected]
Buyer – a natural or legal person who places an order on the Website (hereinafter – the Buyer). If the Buyer is a natural person acting outside their business or professional activity, they are a consumer within the meaning of the Consumer Rights Protection Law.
The contract is concluded in accordance with the Consumer Rights Protection Law, Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”, the Civil Law, and other laws and regulations of the Republic of Latvia.
For purchases by legal persons, consumer protection rules on the right of withdrawal do not apply unless the Seller has agreed otherwise in writing.
2. Subject matter of the contract and entry into force
The Seller sells and delivers Products according to the Buyer’s order, and the Buyer accepts and pays for them.
Products include:
- doors, which are always manufactured to order and are not returnable;
- standard assortment products, e.g., hardware, for which the consumer may have the right of withdrawal if the Product is not personalized.
The distance contract enters into force when the Buyer has placed an order on the Website and the Seller has sent an order confirmation to the Buyer’s указан email.
The order and confirmation are deemed received when they become available to the addressee.
The Seller does not store concluded contracts in a separate archive outside the order system. The version of the Terms in force at the time the order is placed applies to the Buyer.
All prices on the Website are indicated in euros (€) and include value added tax unless stated otherwise.
Delivery, installation and other additional costs are indicated separately before order confirmation or on the invoice.
3. Ordering procedure
To place an order:
- select Products and add them to the cart;
- go to the cart and click “Place order”;
- enter contact information and delivery or pickup details;
- choose a payment method;
- confirm the order.
All doors are manufactured to order. They are not stock items, are not returnable and are not exchangeable.
Size, RAL/NCS shade, opening direction, threshold, glazing, hardware and other individual requirements must be specified in the order notes (“Additional information”) or in a separately agreed specification.
The Buyer is responsible for the accuracy of the provided measurements, opening size, opening direction and other technical data. Incorrect measurements or parameters are not grounds for returning doors.
Please also indicate access conditions to the site, floor, elevator, installation nuances and the desired delivery time if it affects fulfillment.
The Seller may contact the Buyer to уточнить the specification. Until the specification is approved by both parties, manufacturing of the customized Product is not started.
The Seller is entitled to refuse or suspend the order if the provided information is incomplete, contradictory, obviously incorrect, or if the Product cannot technically be manufactured according to the specified parameters.
In such case, any payment already received is refunded, except for costs agreed by the parties in writing.
4. Payment
Payment is made using the payment tools available on the Website or based on an electronic invoice prepared by the Seller and sent to the Buyer’s email.
An electronic invoice is valid without a signature.
For standard products, the order is forwarded for fulfillment after full payment is received, unless the parties agree otherwise.
For individually manufactured Products (doors, etc.), the Buyer pays at least a 50% advance based on the invoice, unless the parties agree otherwise. The remaining amount is payable before the Product is handed over or delivered.
Manufacturing is started after the advance is received and the specification is approved.
If the invoice is not paid within the specified term, the Seller may cancel the order. Re-reservation is not guaranteed at the same prices and сроки.
5. Manufacturing, delivery and receipt
5.1. Individually ordered products (doors)
Doors are manufactured only to order. They are not returnable and not exchangeable.
The indicative manufacturing and delivery time is up to 6 (six) weeks after receipt of the advance and approval of the specification.
The exact term is agreed after receiving the order and may vary depending on the model, color, hardware and production workload.
5.2. Standard products
For Products in stock, delivery usually takes place within 3–7 business days after payment.
If the Product is not in stock, the Seller informs the Buyer of the expected term.
5.3. Pickup locations
Doors can be picked up at the factory in Milzkalne by prior arrangement.
The Seller provides the data necessary for pickup (order number).
Hardware can be received only via delivery to a parcel locker.
Doors can be received at the factory or via courier delivery.
5.4. Delivery coordination and risk
The exact delivery time is agreed after order confirmation.
The Buyer must ensure access to the delivery location and the ability to accept the Product.
If delivery cannot be made due to the Buyer’s fault (incorrect address, unreachability, unsuitable access), the Buyer covers the costs of repeated delivery.
The risk of accidental loss or damage to the Product passes to the Buyer at the moment when the Buyer or a person indicated by them, who is not the carrier, has taken possession of the Product.
Visible transport damage must be recorded immediately at the time of receipt of the Product, indicated in the delivery or acceptance document, and photographed.
Hidden transport damage must be reported without undue delay.
Until installation, the Product must be stored in a dry place on a level surface.
If the Product is temporarily stored outdoors, it must be protected from water and direct weather exposure, while ensuring air circulation between the Product and the protective material.
During construction works, exposure to construction moisture, dust, paint, plaster and other building materials must be prevented. Adhesive tape is not recommended to be applied directly to the painted surface.
If an obvious non-conformity or damage is detected before installation, the Product must not be installed before the situation is coordinated with FinDoor.
Unless the parties have agreed on a different term, the distance contract must be performed within 30 days from receipt of the order.
For individually manufactured Products, by approving the specification, the parties agree on a different performance term, usually up to 6 weeks.
How to shop at Findoor.lv
To make ordering convenient and without misunderstandings, follow the procedure below.
- Choose a product and add it to the cart.
- Go to the cart and click “Place order”.
- Enter contact information and delivery or pickup details.
- Choose a payment method.
- Confirm the order.
- If you order doors, обязательно specify the required individual parameters or coordinate them with FinDoor.
For doors, it is essential to specify the correct size, opening direction, color, glazing, hardware and other selected parameters.
For individually manufactured products, manufacturing is started after receipt of the advance and approval of the specification.
Doors can be picked up at the factory in Milzkalne by prior arrangement or ordered with courier delivery.
Hardware is delivered to a parcel locker.
6. Right of withdrawal
6.1. Doors – not returnable
ALL DOORS ARE MANUFACTURED ONLY TO ORDER AND ARE NOT RETURNABLE.
According to Cabinet Regulation No. 255, Clause 22.3, the right of withdrawal does not apply to Products manufactured according to the Buyer’s instructions or clearly personalized.
Doors in the Findoor.lv assortment are always manufactured to order (size, color, opening direction, threshold, glazing, hardware, etc.), therefore:
- the right of withdrawal does not apply to doors even if the Buyer is a consumer;
- doors of proper quality are not accepted back, not exchanged and no money is refunded for them, including the advance, if manufacturing has started or the specification has been approved;
- the fact that the doors “are not liked”, “are no longer needed”, “do not fit the opening due to the Buyer’s measurement error” or “the wrong opening direction / shade was chosen”, is not grounds for return.
The absence of the right of withdrawal does not limit the Buyer’s rights to a warranty and a claim for a Product that does not conform to the contract (manufacturing defect).
6.2. Standard products (for consumers)
A natural person – consumer has the right, without giving a reason, to withdraw from the contract for a standard Product that is not personalized within 14 calendar days.
The period is counted:
- from the day the Buyer or a person indicated by them, excluding the carrier, receives the Product;
- if Products in one order are delivered separately – from receipt of the last Product;
- if the Product is delivered in lots – from receipt of the last lot.
The Buyer notifies about withdrawal by sending a clear statement or a completed withdrawal form to the email [email protected], indicating the order number.
After receiving the notice, the Seller sends a confirmation.
The Buyer must send or hand over the Product to the Seller within 14 days from the notice of withdrawal.
Return shipping costs are borne by the Buyer unless the Seller has agreed to cover them.
It is recommended to insure the Product; otherwise, the Buyer is responsible for damage during transport.
The Product must be unused beyond the extent necessary to inspect the product in the way it could be inspected in a regular store, undamaged and, where possible, in the original packaging as a set.
If the value of the Product has decreased due to the Buyer’s actions, the Seller may withhold the decrease in value.
The Seller refunds the received money, including standard delivery costs, but not the surcharge for the Buyer’s chosen more expensive delivery, within 14 days from the notice of withdrawal.
The Seller may withhold the refund until receipt of the Product or the Buyer’s proof that the Product has been sent.
The right of withdrawal also does not apply in other cases mentioned in Clause 22 of Cabinet Regulation No. 255.
7. Quality, warranty and claims
7.1. Warranty period
The warranty period is 24 (twenty-four) months from the day the Product is handed over to the Buyer or delivered to the address indicated by the Buyer.
For consumers, this period corresponds to the claim submission period set out in the Consumer Rights Protection Law.
7.2. What the warranty covers
The warranty covers non-conformity of the Product caused by a manufacturing, design or material defect, including:
- defects in the materials of the product’s construction;
- defects in finishing materials and factory-applied finishing;
- shape stability of the product, observing the permissible deviation up to 2 mm/m and diagonal difference up to 1 mm/m;
- manufacturing or installation defects of factory-installed hardware, excluding natural wear and regular maintenance;
- damage incurred during transport if transport was organized by the Seller and the damage is recorded in accordance with the requirements of these Terms.
7.3. What the warranty does not cover
The warranty does not apply to:
- natural wear of the lock, hinges, door closer, handle, seals and threshold;
- mechanical damage occurring after acceptance of the Product, including impacts, scratches and dents;
- damage caused by improper transportation, moving or storage if performed by the Buyer or a third party chosen by them;
- damage caused by improper installation if installation was performed by the Buyer or a third party independently chosen by them;
- damage caused by improper use or failure to perform maintenance if there is a causal link between such actions and the detected damage;
- damage caused by planing, sawing, drilling, repainting or other modification without prior coordination with FinDoor;
- damage caused by aggressive chemicals, strong solvents, abrasive cleaning agents or строительные material residues;
- damage whose direct cause is prolonged or excessive exposure to moisture, water or steam leakage, construction moisture, insufficient ventilation or direct precipitation in an inadequately protected installation location. Exterior doors are intended for outdoor use, therefore the effect of ordinary rain, sun, frost or temperature fluctuations in itself is not grounds for отказ of warranty;
- damage caused by floods, fire, storm-caused mechanical damage, vandalism or other external circumstances beyond the Seller’s control;
- damage caused by movement of the building structures, foundations or the installation opening.
If installation was performed by a cooperating craftsman recommended by FinDoor, with whom the Buyer settles separately for installation, the Buyer may inform FinDoor about the identified problem.
FinDoor helps coordinate the assessment of the situation: a manufacturing defect of the Product is handled under the warranty, while non-conformity of the installation service is assessed and remedied by the respective installation service provider.
7.4. Adjustment and maintenance are NOT a warranty case
During use, door mechanisms and seals settle and adjustment may be necessary.
This may manifest as uneven gaps, difficult closing or locking, insufficient compression to the seal or changes in the door closer’s operation.
At least once a year and additionally as needed, the Buyer must perform a general inspection and maintenance of the doors:
- check the door leaf, frame, seals, hinges, gaps, closing and locking;
- if necessary, adjust the hinges and strike plate so that the door evenly presses against the seal and closes and locks easily;
- lubricate hinges, lock latches, cylinder and other moving parts with suitable средства;
- check and, if necessary, tighten the mounting screws of the handle, lock, cylinder and other hardware, avoiding excessive tightening;
- if a door closer is installed, check, adjust and maintain it according to the manufacturer’s instructions;
- clean painted surfaces, glass and the threshold with water and a mild, neutral cleaning agent. Do not use abrasive agents, strong solvents, acetone or paint removers.
The need for these maintenance works in itself does not indicate a manufacturing defect of the Product and does not create the right to request a free service visit.
If the Buyer wishes, FinDoor can perform maintenance or help arrange a visit by a FinDoor cooperating craftsman. This is a paid service; the service provider, price and payment procedure are agreed before the work is performed.
If the inspection reveals a manufacturing defect of the Product, the matter is handled under the warranty.
Failure to perform maintenance affects the warranty assessment only if it caused or significantly aggravated the specific damage.
7.5. Statutory rights to claim conformity
A consumer has the right to submit a claim for a Product that does not conform to the contract terms within two years from the delivery date of the Product.
These rights arise from the Consumer Rights Protection Law and are not limited by these Terms.
The consumer is first entitled to choose free устранение of the non-conformity or replacement of the Product, except where the chosen remedy is impossible or disproportionate.
In cases provided by law, the consumer may request a price reduction or cancellation of the contract and a refund of the money paid for the Product.
7.6. Procedure for submitting claims
A claim must be submitted in writing, preferably by email to [email protected]. A verbal call alone is not sufficient.
The submission must indicate the order number or other order-identifying information, the Product model, a detailed description of the problem and include current photos, and, if necessary, also video.
- Visible transport damage must be recorded immediately at the time of receipt of the Product, indicated in the delivery or acceptance document and photographed.
- Obvious visual non-conformities must be checked and reported before installation. After installation has begun, a visual non-conformity in itself is not considered a manufacturing defect, except where it objectively could not be detected before installation.
- Other defects discovered during use must be reported in writing without undue delay, observing the statutory time limit.
The Seller reviews the claim and provides a response within a reasonable time, but no later than within 15 business days from receipt.
8. Amending and cancelling an order before fulfillment
The Buyer may request cancellation of an order for a standard Product until the moment the Product has been handed over for delivery by contacting the Seller.
If the Product has already been shipped, the withdrawal rules apply.
A door order cannot be cancelled or returned after the specification has been approved and/or production has started.
The specification can be changed after production has started only if technically possible; additional costs and an extension of the term are borne by the Buyer.
The advance and the amount paid for the doors are not refunded if the Buyer changes their mind after the specification is approved.
9. Personal data
By placing an order, the Buyer agrees to the processing of personal data in accordance with the Seller’s Privacy Policy.
You can ознакомиться with the Privacy Policy here: Privacy Policy.
The Buyer agrees to receive informational notifications about the order status to the provided email and phone number.
Marketing messages are sent only with separate consent, which can be withdrawn at any time.
10. Dispute resolution
Disputes are first resolved through negotiations by writing to [email protected].
If an agreement is not reached, the consumer may обратиться to the Consumer Rights Protection Centre (CRPC) or use other out-of-court dispute resolution mechanisms provided for in the laws and regulations of Latvia and the European Union.
Disputes not resolved out of court are to be heard in the court of the Republic of Latvia in accordance with the laws of the Republic of Latvia.
B. WEBSITE TERMS OF USE
11. General
The owner of the website www.findoor.lv is SIA FinDoor.
The Website is intended for informational and commercial purposes. The User undertakes to use the Website only for lawful purposes.
Malicious use of the Website, interference or damage is prohibited.
12. Intellectual property
All materials published on the Website – texts, images, photographs, design, logos and product descriptions – are the property of the Seller or are used on a lawful basis.
Without written permission, it is prohibited to copy, reproduce, distribute or use the content for commercial purposes.
13. Content and information
Information on the Website is regularly updated.
The Seller strives to ensure accuracy, but does not guarantee that the information will always be completely error-free.
Product images are illustrative and may differ from the actual appearance, especially in color shades depending on the screen.
Technical parameters may be уточнены during the ordering process.
If the price or availability on the Website is obviously incorrect, the Seller may refuse to fulfill the order and refund the received money.
14. Limitation of liability
The Seller is not liable for losses arising from using or being unable to use the Website, to the extent permitted by law.
The Seller is not liable for interruptions in operation due to technical reasons, including hosting, communications, software or third-party service disruptions.
The Seller is not responsible for the content of third-party websites to which the Website contains links.
In the event of force majeure, deadlines are extended for the duration of such circumstances. The Seller informs the Buyer within a reasonable time.
Nothing in these Terms limits the consumer’s statutory rights that cannot be contractually waived.
15. User obligations and prohibited actions
The User provides truthful information, does not violate laws and regulations or the rights of third parties, does not use the Website for fraud and does not harm its security.
Prohibited:
- interfering with the operation of the Website;
- attempting to gain unauthorized access to systems or data;
- using automated tools (bots, scrapers) without permission;
- posting misleading information;
- violating copyright;
- carrying out other unlawful actions.
16. User account
The Website may provide the option to create an account.
The User is responsible for the confidentiality of access credentials.
Actions performed from the account are deemed performed by the User, unless the User has timely notified about unauthorized access.
The Seller may block or delete an account in case of violation of the terms.
Account deletion can be requested by contacting the Seller.
17. Technical requirements
The User needs an up-to-date browser, a stable internet connection, JavaScript enabled and appropriate security settings.
The Seller does not guarantee uninterrupted operation of the Website on all devices.
18. Amendments to the terms
The Seller is entitled to amend the Terms by publishing the new version on the Website.
Amendments take effect after publication.
For already concluded orders, the version of the Terms in force at the time of placing the order applies.
19. Final provisions
If any clause of the Terms is deemed invalid, the remaining clauses remain in force.
The laws of the Republic of Latvia apply.
The place of conclusion and performance of the contract is the Republic of Latvia.
SIA FinDoor
Reg. No. 40203665473
Legal address: Lakstīgalu iela 22, Bauska, Bauska Municipality, LV-3901
Email: [email protected]
Phone: +371 26262005
